Privacy Policy

Introduction

Masterbuilt Australia is committed to protecting your privacy and ensuring your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

By using this website, you agree to the collection and use of information in accordance with this Privacy Policy.

Our website address is: masterbuiltaustralia.com.au

What Information We Collect

We may collect personal information including:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order details
  • IP address
  • Browser and device information
  • Website usage data

This information may be collected when you:

  • Place an order
  • Contact us
  • Subscribe to our newsletter
  • Create an account
  • Leave comments on the website

Comments

When visitors leave comments on the website, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help detect spam.

An anonymised string created from your email address may be provided to the Gravatar service to determine whether you are using it. The Gravatar privacy policy is available at:

Once approved, your profile picture may become publicly visible alongside your comment.

Media

If you upload images to the website, you should avoid uploading images that contain embedded location data (EXIF GPS). Visitors may be able to download and extract location data from images published on the website.

Cookies

Our website uses cookies to improve your browsing experience.

If you leave a comment, you may choose to save your name, email address, and website in cookies. These cookies remain for one year for your convenience.

Temporary cookies may also be used to determine browser compatibility when accessing login pages.

When you log in, cookies may store:

  • Login details
  • Screen preferences
  • Account session information

If you select “Remember Me”, your login may remain active for up to two weeks.

You may disable cookies in your browser settings at any time, although some features of the website may not function correctly.

Embedded Content From Other Websites

Pages and articles on this website may include embedded content such as:

  • Videos
  • Images
  • Articles
  • Social media content

Embedded content from external websites behaves exactly as if you visited those websites directly.

These third-party websites may:

  • Collect data about you
  • Use cookies
  • Monitor your interaction with embedded content
  • Track your activity if you are logged into their services

How We Use Your Information

We may use your information to:

  • Process and fulfil orders
  • Provide customer support
  • Improve our website and services
  • Send order updates
  • Respond to enquiries
  • Send marketing communications if you opt in
  • Detect and prevent fraud or abuse

We may also use website analytics and tracking tools to improve website performance and user experience.

Marketing Communications

If you subscribe to our mailing list, we may send promotional emails about:

  • New products
  • Special offers
  • BBQ recipes and guides
  • Outdoor cooking content

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails.

Who We Share Your Data With

We do not sell, rent, or lease your personal information to third parties unless:

  • You provide permission
  • It is required by law
  • It is necessary to process your order or provide services

We may share data with trusted third-party providers including:

  • Payment gateways
  • Shipping providers
  • Website hosting providers
  • Spam detection services
  • Marketing and analytics providers

If you request a password reset, your IP address may be included in the reset email.

Payment Security

Payments made through our website are processed securely through trusted third-party payment providers. We do not store full payment card details on our servers.

How Long We Retain Your Data

If you leave a comment, the comment and its metadata may be retained indefinitely to help recognise and approve follow-up comments automatically.

For users who create an account on our website, we store the personal information provided within their user profile. Users may view, edit, or delete their information at any time, excluding usernames.

Website administrators may also access and edit this information.

Your Rights

You may request:

  • Access to the personal data we hold about you
  • Correction of inaccurate information
  • Deletion of your personal information
  • An exported copy of your stored data

Some information may be retained where required for administrative, legal, or security purposes.

To make a privacy request, please contact us through our website contact page.

Where Your Data Is Sent

Visitor comments may be checked through automated spam detection services.

Website data may also be processed by secure third-party providers located outside Australia where necessary to provide website functionality or services.

Security

We are committed to ensuring your information is secure. We implement appropriate technical and organisational measures to protect your personal information against:

  • Unauthorised access
  • Loss
  • Misuse
  • Disclosure
  • Alteration

However, no online transmission or storage method can be guaranteed to be completely secure.

Third Party Links

Our website may contain links to external websites. Once you leave our website, we are not responsible for the privacy practices or content of other websites.

We encourage you to review the privacy policies of any third-party websites you visit.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

We recommend reviewing this page periodically to stay informed about how your information is protected.